Rental Terms & Conditions

Below, we set out the main terms and conditions under which we offer our apartment in Carvoeiro for your holiday rental.

The agreement is set out to clarify our obligations to you, your obligations to us, and in the very unlikely event of any disputes, we will use this document as a basis for any resolution.

Please read it carefully before confirming your booking and ensure that it conforms to your understanding of what you expect from the holiday rental.


Essential Definitions

“Rental Period” The period begins at 14:00 on the agreed start date of the booking and ends at 11.00 on the agreed final date.
“We” or “Us” Richard & Ingrid Kottler of Grangewood, Seven Hills Close, Walton-on-Thames, Surrey, KT12 4DA.
“You” The person named on the booking form who will take singular responsibility for the entire party for the entire Rental Period.
“The Property” The Apartment known as Monte Dourado 16, a 2 bedroom apartment on the first floor with partial sea views.

The Understanding

What We offer

  1. We will provide a clean, well maintained holiday property suitable for up to 4 persons plus 1 baby in a cot.
  2. Specifically, within the Property:
    Bedding and towels will be of good quality and freshly laundered.Kitchen items supplied will be good quality, and be serviceable.All electrical items will be in safe working order.The property will be well stocked with sufficient crockery, cutlery, glasses and cooking appliances in good condition.Any additional items advertised on our website will be available (unless otherwise advised)

    The pool and surrounding gardens will be professionally maintained, and declared safe.

  3. We will ensure that all utilities (including, but not limited to gas, electricity, water and phone) are connected and that all bill payments are up to date.  We will not be liable to You for any defect or stoppage in the supply of public services beyond our control.
  4. The property will be available for occupation from 2pm on the start date of the booking until 10.30am on the final date, unless agreed otherwise in writing.
  5. We will ensure a competent maid service as follows:
    Maid service, including a thorough clean between tenants is included in the Rental price.The maid service is there to keep the property clean and hygienic, but will not normally include making the beds, washing up dishes or any personal laundry. The maid will endeavour to top up stocks of washing up liquid and dishwasher tablets in the kitchen as well as liquid soap for normal usage in all bathrooms.Bed linen will be changed once per week, and towels changed twice per week.Depending on the length of your stay, the Maid will come in once or twice per week Monday to Friday (except bank holidays) in the Summer and once per week in the Winter. For these purposes, Summer begins on April 1st and ends on October 31st. This has no correlation with the weather in the Algarve which is typically far better.
  6. At any time prior to the commencement of the rental, we will respond to any queries You may have in a timely and professional manner.
  7. Once a reservation has been accepted by Us, we will set out clearly and in writing the timetable of payments, including the amounts and the dates by which they should be received.

Your part of the deal:

If you are paying Us directly:

  1. You will pay Us the agreed rental fee as follows:
    20% of the total rental fee is payable upon booking.
    The booking cannot be considered accepted until this is received by Us.
    8 weeks before the start date of the Rental Period,
    You will pay Us the balance.If the booking is made within 8 weeks of the start date of the Rental Period, then the total rental is payable immediately.Delay in any payment will constitute cancellation by You of the booking.

If you are paying through a 3rd party booking site:

  1. You will pay the agreed rental fee direct to the 3rd Party booking site including any booking fee that they may charge in accordance with their booking terms. Delay in any payment will constitute cancellation by You of the booking.
  2. You acknowledge that the Property is a private holiday home which is used by the owners and is maintained to a standard that We, as owners, consider suitable for personal use. While You occupy the Property, You will be responsible for maintaining the property, furniture, finishings and equipment in the same state as You find it at the commencement of the Rental Period and will indemnify Us against any loss or damage caused by Your negligence.
  3. You will, without delay, report to our local representative any defects in the property or breakdown of any appliances in or on the property, and arrangements will be made for repair or replacement as soon as reasonably possible.
  4. You will not exceed the maximum occupancy permissible as defined in Paragraph 1 above.
  5. You will allow maintenance personnel, cleaning staff, the Owners and the Owner’s representative reasonable access to the property for the purposes of repair and maintenance.
  6. You will not smoke inside the Property, and You will ensure that no one else in your party does either.
  7. You are allowed to tip the maid at the end of your stay.

General terms and Conditions


NB: These cancellation terms only apply where payment is made directly to Us.

  1. For cancellations received more than eight weeks before the commencement of the Rental Period, the deposit will normally be forfeited in full – unless we can rebook the period in which case a refund may be made less any direct costs or discounts offered to resell.
  2. For cancellations received less than eight weeks before the commencement of the Rental Period, all monies will normally be forfeited.However, We will make best efforts to re-let the Rental Period, and any monies received by Us for rentals for this period will be used to make repayment to You. Repayments may be reduced by any out of pocket expenses incurred by Us in finding alternative guests, and will include any additional advertising costs, any late booking discount, and any reduction in rentals paid for a shorter booking during this period.
  3. If for any reason the booking is cancelled by Us, all money paid by You to Us including the deposit will be refunded to You immediately.
  4. All cancellations must be made in writing.
  5. In the event that any Government or Authorities pertinent to Your holiday declare that travel is not permitted, We will refund all monies paid to Us less any non-recoverable credit card or currency Charges within 10 days of being notified.
  6. Paragraph 19 only applies to bookings agreed on or after June 1st 2020 and where the start date of the holiday is before October 30th 2021.